Work Experience:


Title: Network Engineer IV

Served as the primary technical lead supporting platforms that provide communications for over 300 million calls and 1 billion lookups daily. Despite heavy call volume, maintain the lowest FCC reportable outage rate among large carriers. Highly visible, fast paced environment.

 Display competency in providing the following initiatives:
o Primary Technical lead on various call processing and data collection platforms handling more than 300 million calls daily; and
o Feedback to the management regarding suggested system enhancements, productivity improvement, and team building.

 Take charge of maintaining more than 2,600 systems with several hardware configurations, including Digital Equipment Corp. (DEC) Alpha, Dell PowerEdge, Hewlett-Packard (HP) ProLiant, and HP storage server clustering.

 Manage the diagnosis, configuration, and deployment of Red Hat Linux and Microsoft Windows.

 Create hardware and software method of procedures in Google Docs / Microsoft SharePoint for scheduled maintenance and departmental activities.

 Demonstrate technical proficiency in identifying and troubleshooting network-related issues.

 Efficiently interface with other internal and external organizations to provide the most effective support on their daily operations.

 Lead the process of reviewing system hardware, scheduling vendor onsite, and instructing vendor on equipment repair.

 Primary instructor in the training of new personnel regarding all functions of each supported platform.

 Handle the maintenance of systems and circuits in various data centers, terminals, and central offices with zero impact to customers.

US Army:

Title: Sergeant / E5

MOS: 31R

Description: Plans, coordinates, and supervises installation, operation, maintenance, and management of telecommunications systems and networks, including radio, switching, cable, and automation equipment; supervises the installation, operation, strapping, re-strapping, preventive maintenance checks and services (PMCS) and unit level maintenance on COMSEC devices; directs restoration and alternate routing of circuits, trunks, links, and systems; develops and implements unit level signal maintenance programs; provides advice and technical assistance to subordinates and commanders; develops frequency operational requirements, tele-communications service requests, and disseminates operations information to ensure C2 communications connectivity; requests and ensures appropriate logistical support is available at all times; assimilates and reports system/network statistics; develops and implements training programs for Signal personnel; uses computers to process operational and administrative information; operates system control facilities as part of Signal organization management functions; plans, directs, supervises and manages the installation, operation, and maintenance of Information Mission Area Signal support functions within an integrated Army, Joint, or Defense telecommunications network, to include coordinating the resolution of communication difficulties within Army operated Signal systems and networks, and between Army, Joint, Defense and commercial telecommunications activities; develops and enforces unit level Signal maintenance programs, policies, and procedures; plans and coordinates logistic support for C4I network operations; provides advice and technical assistance to commanders and subordinate units/elements; performs Signal staff functions and coordinates Signal activities with higher, lower and adjacent headquarters; prepares and maintains reports, records, and operational databases used to conduct Signal support functions in both tactical and strategic environments. Source: